Luis Barbosa – Medium

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Luis Barbosa

🔥 Burned out with Customers 🔥

Recently, a fellow Customer Success Manager (CSM) shared their frustration with me:

2 min readOct 19, 2023

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🔥 Burned out with Customers 🔥

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Luis Barbosa

Unpacking the Unconscious: My Approach to Motivating Others

Have you ever struggled to get others to take action? In this article, I’m sharing my approach after reflecting on my unconscious behaviour.

3 min readAug 4, 2023

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A coxswain, leading others to take action.

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Luis Barbosa

Approaching a Customer Complaint: A Personal Story

I was recently challenged to present my approach to a difficult situation.

7 min readJul 18, 2023

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Approaching a Customer Complaint: A Personal Story

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Luis Barbosa

The Changing Tide of Customer Success: Mastering Upselling in the SaaS Industry

Transforming Pressure into Opportunity: Strategic Upselling for Customer Success

3 min readNov 22, 2023

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The Changing Tide of Customer Success: Mastering Upselling in the SaaS Industry

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Luis Barbosa

Rethinking Churn: A Shift Towards Retention

Do you want to tackle churn? Start by understanding retention.

2 min readNov 15, 2023

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Rethinking Churn: A Shift Towards Retention

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Luis Barbosa

How to Create a Customer Journey Map? Where to Start? 🗺️

Learning and tips on how to get started with customer journey maps for Customer Success Managers.

3 min readOct 23, 2023

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How to Create a Customer Journey Map? Where to Start? 🗺️

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Luis Barbosa

How release notices are helping me in CS Ops

You don’t need to reinvent the wheel all the time.

3 min readSep 23, 2021

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How release notices are helping me in CS Ops

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Luis Barbosa

CS Ops — Collecting and Prioritizing next actions

In a team of 15, everyone has ideas or top priority difficulties that must be solved. Plus, your Manager trusts you to have a 360º…

5 min readAug 23, 2021

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CS Ops — Collecting and Prioritizing next actions

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Luis Barbosa

My Journey as a CS Ops

My Journey as a Customer Success Operations Lead it’s being full of discovery and new learnings.

2 min readAug 14, 2021

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My Journey as a CS Ops

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Luis Barbosa

The problem isn’t the tool; it’s your process.

I’ve spent the last 7 years watching companies buy new software to solve their process problems, shortly after, they hit a wall and place…

3 min readNov 9, 2020

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The problem isn’t the tool; it’s your process.

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Luis Barbosa

Luis Barbosa

Family guy, father of two beautiful boys and a dog 👶. Crossfit for health🏋️. Food and Travels are also two passions. I am a #tech and a #startup enthusiast!

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