Pinned🔥 Burned out with Customers 🔥Recently, a fellow Customer Success Manager (CSM) shared their frustration with me:Oct 19, 2023Oct 19, 2023
PinnedUnpacking the Unconscious: My Approach to Motivating OthersHave you ever struggled to get others to take action? In this article, I’m sharing my approach after reflecting on my unconscious behaviour.Aug 4, 2023Aug 4, 2023
PinnedApproaching a Customer Complaint: A Personal StoryI was recently challenged to present my approach to a difficult situation.Jul 18, 2023Jul 18, 2023
The Changing Tide of Customer Success: Mastering Upselling in the SaaS IndustryTransforming Pressure into Opportunity: Strategic Upselling for Customer SuccessNov 22, 2023Nov 22, 2023
Rethinking Churn: A Shift Towards RetentionDo you want to tackle churn? Start by understanding retention.Nov 15, 2023Nov 15, 2023
How to Create a Customer Journey Map? Where to Start? 🗺️Learning and tips on how to get started with customer journey maps for Customer Success Managers.Oct 23, 2023Oct 23, 2023
How release notices are helping me in CS OpsYou don’t need to reinvent the wheel all the time.Sep 23, 2021Sep 23, 2021
CS Ops — Collecting and Prioritizing next actionsIn a team of 15, everyone has ideas or top priority difficulties that must be solved. Plus, your Manager trusts you to have a 360º…Aug 23, 2021Aug 23, 2021
My Journey as a CS OpsMy Journey as a Customer Success Operations Lead it’s being full of discovery and new learnings.Aug 14, 2021Aug 14, 2021
The problem isn’t the tool; it’s your process.I’ve spent the last 7 years watching companies buy new software to solve their process problems, shortly after, they hit a wall and place…Nov 9, 2020Nov 9, 2020
